I will also point out that several of the complaints seem to be about wait time rather than the actual repairs. Good repair shops will tend to have more business than bad ones, hence the longer wait times. Firestone is doing something right. Be an adult, accept responsibility for YOUR vehicle, and plan your visits better.
Fast and affordable. Oil change in under an hour and the staff is nice. Will definitely come back again. Only downside is limited parking.
Went in on Saturday 11/11/17 for a tire install and alignment. was out in a snap. Their technician Dustin is top notch and really knows what he is doing. Was done in about an hour and my truck drives better than it did before. Will continue to go there for all of my automotive needs. If you need work done, go there and request Dustin do your work . He is top notch.
I contacted the Bridgestone claims department on 10/31/17 and my claim was assigned to Camille S. After providing the invoices and estimates for the repairs totaling $656.15, Camille offered to pay half ($328) indicating that was all the upper management would approve. Well, I paid for tires that, with proper maintenance, should last 70,000 miles. These tires, because they were not properly maintained due to then negligence of the service techs at Firestone in Athens, lasted 25,000.
Been going here for years and don't have a complaint yet. They always make recommendations and carefully explain what is wrong. They have consistently discussed my options on how to fix engine troubles, even when I have made it clear I will be attempting the repairs myself and not through them. I am not sure why others say that this group of mechanics are out for money because they have helped me save several hundred dollars over the years by lending me their knowledge so I can save on labor costs. Professional attitudes and performance abound here.
On 11/10/16, I purchased 4 new Champion Fuel Fighter tires ($421.88) from Firestone store # 18813 in Athens, Oh. In September/October of 2017, I noticed that my 2014 Subaru Impreza was vibrating so bad at 60/70mph that it was nearly immobile. I contacted the dealership from where I had purchased the car, Hatfield Subaru, and made an appointment for 10/30/17. The dealerships's service team informed me that I was nearly due for new tires and that 2 of the rims were bent. Since the purchase of the tires, my car had only been serviced at the Firestone store in Athens, Ohio. At the time of the tire purchase, I also purchased the tire alignment package ($179.99). Since purchasing the tires, at each service visit to Firestone (3/13/17 and 7/24/17) I requested an oil change, tire rotation and alignment. There should be no reason that my tires are needing replaced if the service technicians were correctly rotating and aligning the tires. When I called Greg, the manager, to inform him of my plight, he argued that "his store sees 40 cars a day and that they know what they are doing?" Also, I've been in zero accidents and or ran over any curbs etc for the rims to be bent. Lastly, the service technician stripped the wheel stud when replacing the tires (case and point that they don't know what they are doing) and I had to return to the store on 12/14/17 and wait another 90min for them to fix that!
Came in today with electrical issues and I wasn't sure what was going on. I got here early and the guys that took care of me were pretty great. They found me decent prices on a new alternator and put it in very quickly to get me out the door. I was really impressed with the service. Seems like they do have some quality guys working there.
Firestone Complete Auto Care is a US Car Repair based in Athens, Ohio. Firestone Complete Auto Care is located at 820 E State St, Athens, OH 45701, USA.
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